Cimpl’s role-based access was designed as a means of conveniently organizing data for display, reporting, and management. However, for approvals, a separate hierarchy of roles is in place.
You can have up to 5 different approver levels in Cimpl.
- Employee hierarchy manager: the person's direct manager according to the hierarchy in Cimpl.
- Employee reporting manager: the person to whom the person reports to in Cimpl.
- Organization hierarchy manager: the person's department manager according to the hierarchy in Cimpl.
- Organization reporting manager: the person to whom the person reports to for reporting.
- Predefined: used when one person is designated to approve all orders.
- User-defined: this lets the person placing their order choose their own approver.
When selecting an approver type, you could also be requested to select a sub-type:
- Receiver Manager: This represents the manager of a user or a department who has received a requested service;
- Owner Manager: This represents the manager of a user who previously "owned" a service (i.e., the user has since activated, suspended, changed options, disconnected/returned, or upgraded a service). If it is a new activation, it is the manager of the person to whom the service is assigned to.
- Single User Approver or Primary Approver: This is a universal approval authority. All actions and requests created in the Self-Service Module by any and all other users is directed to the Single User Approver’s self-service page.
Only users who are have the role of Managers in the Cimpl, have approval authority levels of Receiver Manager or Owner Manager. By contrast, any user can be given the approval rolea of Single User Approver or Primary Approver provided that the organization authorizes such a status.
Any user who has been delegated the same privileges as someone with one of the above roles, can make approvals consistent with the roles.